Travel Industry Terms

Travel Industry Terms

Section on Package Tour Contracts

Chapter 1 General Provisions

Article 1 (Scope of Application)

A contract for a recruitment-type organized tour (hereinafter referred to as the “Recruitment-type Organized Travel Contract”) concluded between the Company and the Traveler. is subject to the provisions of these Terms and Conditions. Matters not stipulated in these Terms and Conditions shall be subject to laws and regulations or generally established customs.
If the Company concludes a special agreement in writing to the extent that it does not violate laws and regulations and does not disadvantage the traveler, the special agreement shall prevail notwithstanding the provisions of the preceding paragraph.

Article 2 (Definition of Terms)

In these Terms and Conditions, “Organized Tour” means a trip in which the Company prepares and implements a plan for the trip that stipulates in advance the destination and itinerary of the trip, the content of the transportation or accommodation services that the traveler can receive, and the amount of travel fee payable by the traveler to the Company.
In these terms and conditions, “domestic travel” refers to travel only within Japan, and “overseas travel” refers to travel other than domestic travel.
In this part, “Communication Agreement” means a credit card company (hereinafter referred to as the “Affiliated Company”) affiliated with which the Company or a company that sells the Company’s Recruitment Organized Tours on behalf of the Company. The Traveler agrees in advance that the Company shall settle the claims or liabilities pertaining to the Tour Price, etc. based on the Recruitment Organized Tour Contract to the Traveler in accordance with the Card Membership Terms of the Partner Company separately stipulated after the date on which such claims or obligations should be fulfilled. In addition, it refers to an Recruitment-type Organized Tour Contract that stipulates that the Tour Fee, etc. of the Recruitment-type Organized Tour Contract shall be paid by the method specified in Article 12, paragraph (2), the latter part of Article 16, paragraph (1), and Article 19, paragraph (2).
In this part, “electronic acceptance notice” means a notice of acceptance of an application for a contract, and an electronic computer, fax device, telex, or telephone (hereinafter referred to as “electronic computer, etc.”) used by the Company or a company that sells the Company’s recruitment-type organized tours on behalf of the Company among the methods of using information and communication technology. and the electronic computer used by the traveler through a telecommunication line.
In these Terms and Conditions, the “Card Usage Date” means the date on which the Traveler or the Company shall fulfill the payment or refund obligation of the Tour Fee under the Organized Tour Contract.

Article 3 (Contents of the Travel Contract)

In the Recruitment Type Organized Tour Contract, the Company provides transportation, accommodation, and other travel-related services (hereinafter referred to as “Travel Services”) provided by transportation and accommodation agencies, etc. in accordance with the travel itinerary set by the Company. We will undertake to arrange and manage the itinerary so that you can receive the offer.

Article 4 (Arrangement Agent)

In the execution of the Recruitment Type Organized Tour Contract, the Company may have other travel agencies in Japan or outside Japan perform all or part of the Arrangements on their behalf, the person who makes the arrangements, or other assistants.

Chapter 2: Conclusion of Contracts

Article 5 (Application for Contract)

Travelers who wish to apply for a recruitment-type organized tour contract with the Company must submit an application form (hereinafter referred to as the “Application Form”) prescribed by the Company. ) and submit it to the Company along with the application fee of the amount separately determined by the Company.
Notwithstanding the provisions of the preceding paragraph, a Traveler who intends to apply for a Communications Contract with the Company shall notify the Traveler of the Recruitment Type Organized Tour to be applied for, the start date of the trip, the membership number, and other information (hereinafter referred to as the “Membership Number, etc.” in the following Article). ) to the Company.
The application fee referred to in paragraph (1) will be treated as part of the tour fee or cancellation fee or penalty fee.
Travelers who require special consideration when participating in a recruitment type organized tour should make an offer at the time of contract application. In this case, the Company will respond to this to the extent possible.
The Traveler shall bear the costs incurred for the special measures taken by the Company for the Traveler based on the request in the preceding paragraph.

Article 6 (Reservations by Telephone, etc.)

The Company accepts reservations for solicitation-type organized travel contracts by telephone, mail, fax, and other means of communication. In this case, the Contract has not been concluded at the time of reservation, and the Traveler must submit an application form and application fee or notify the Company of the Membership Number within the period specified by the Company within the period specified by the Company after the Company has notified the Company of acceptance of the reservation.
When an application form and application fee are submitted in accordance with the provisions of the preceding paragraph, or when a membership number, etc. is notified, the order of conclusion of the Organized Tour Contract shall be determined by the order in which the reservation is accepted.
If the Traveler fails to submit the application fee or notify the Membership Number, etc. within the period set forth in paragraph (1), the Company shall treat the reservation as if no reservation has been made.

Article 7 (Refusal to Conclude a Contract)

The Company may not accept the conclusion of a Recruitment Type Organized Tour Contract in the following cases:

When the Participating Traveler does not meet the gender, age, qualifications, skills, or other conditions specified by the Company in advance.
When the number of travelers applying reaches the planned number of applicants.
When the traveler is likely to cause inconvenience to other travelers or interfere with the smooth implementation of group activities.
When it is convenient for our business.
When the Traveler is unable to settle part or all of the debts related to the Tour Fee in accordance with the Card Membership Terms and Conditions of the Partner Company, such as the Traveler’s credit card is invalid.

Article 8 (Time of Contract Conclusion)

A Subscription-type Organized Tour Contract shall be established when the Company accepts the conclusion of the Contract and accepts the application fee set forth in Article 5, paragraph (1).
Notwithstanding the provisions of the preceding paragraph, the Communication Agreement shall be concluded when the Company issues a notice that it accepts the conclusion of the Contract. However, if an electronic acceptance notice is issued in the relevant contract, it shall be established when the notice reaches the traveler.

Article 9 (Issuance of Contract Documents)

The Company shall promptly provide the Traveler with a written document (hereinafter referred to as the “Contract Document”) stating the travel itinerary, the content of the tour services, the tour price, other travel conditions, and matters related to the Company’s responsibilities (hereinafter referred to as the “Contract Document”) upon the conclusion of the contract specified in the preceding Article. We will issue it.
The scope of travel services for which the Company is obligated to arrange and manage itineraries under the Organized Tour Contract shall be as described in the contract document in the preceding paragraph.

Article 10 (Final Document)

If the Contract Document set forth in paragraph (1) of the preceding Article cannot include a confirmed travel itinerary and the name of the Accommodation or Accommodation Facility, the Contract Document shall list the names of the Accommodation Facilities to be used and the Transportation Facilities that are important on the indication in the Contract Document, and after the issuance of the Contract Document, By the date specified in the relevant contract document up to the day before the start date of the tour (or in the case of an application for a recruitment-type organized tour contract falling on or after the seventh day retroactive from the day before the start date of the trip), a document (hereinafter referred to as the “confirmation document”) describing the status of these finalizations (hereinafter referred to as the “confirmation document”). We will issue it.
In the case of the preceding paragraph, if a traveler wishes to confirm the status of the arrangement, the Company will respond promptly and appropriately even before the issuance of the confirmation document.
In the event that a confirmation document referred to in paragraph (1) is issued, the scope of the travel services for which the Company is obligated to arrange and manage the itinerary in accordance with the provisions of paragraph (2) of the preceding Article shall be specified in the confirmation document.

Article 11 (Method of Using Information and Communication Technology)

In lieu of a document stating the travel itinerary, travel service contents, tour prices, other travel conditions, and matters related to the Company’s responsibilities to be issued to the traveler when concluding a solicitation-type planned tour contract with the consent of the traveler in advance, the Company shall use information and communication technology to describe the matters to be stated in the document (hereinafter referred to as the “Statistical Matters” in this Article) in lieu of a document stating the travel itinerary, the content of the travel service, the tour price and other travel conditions, and matters related to the Company’s responsibilities. ) on the communication equipment used by the traveler, the Traveler will confirm that the information is recorded in the file provided by the communication equipment used by the traveler.
In the case of the preceding paragraph, if a file is not provided on the communication device pertaining to the use of the Traveler to record the information described, the file provided on the communication device used by the Company (limited to those provided exclusively for the use of the Traveler). ) to confirm that the traveler has viewed the information.

Article 12 (Travel Expenses)

The Traveler must pay the Tour Fee to the Company in the amount stated in the Contract Document by the date specified in the Contract Document until the start date of the Trip.
When concluding a communication contract, ANA will receive payment of the travel fee in the amount stated in the contract document without the traveler’s signature on the prescribed slip by the partner company’s card. In addition, the date of use of the card shall be the date of conclusion of the travel contract.

Chapter 3: Modification of the Contract

Article 13 (Change of Contract Details)

In the event of a natural disaster, war, riot, suspension of the provision of travel services such as transportation and accommodation facilities, orders from government offices, provision of transportation services not in accordance with the original operation plan, or other reasons beyond the Company’s involvement, the Company shall promptly explain to the traveler in advance the reasons why such reasons cannot be involved and the causal relationship with such reasons. Travel itinerary, travel service contents, and other contents of the recruitment type organized tour contract (hereinafter referred to as the “Contract Details”). ) may be changed. However, in emergency cases, if it is unavoidable, we will explain after the change.

Article 14 (Change of Tour Fare)

The fares and charges applicable to the transportation system used in the implementation of the Recruitment Type Organized Tour (hereinafter referred to as the “Applicable Fares and Charges” in this Article). In the event that the amount of the Tour is increased or decreased significantly beyond the extent normally assumed compared to the applicable fares and charges that are announced as valid at the time of the solicitation of the Organized Tour due to significant changes in economic conditions, etc., the Company may increase or decrease the amount of the Tour Price within the range of the amount to be increased or decreased.
If the Company increases the Tour Price in accordance with the provisions of the preceding paragraph, the Company will notify the Traveler to that effect before the fifteenth day retroactive from the day before the start date of the Tour.
When the Company reduces the applicable fares and charges set forth in paragraph (1), the Company shall reduce the Tour Price by the amount of the reduction in accordance with the provisions of the same paragraph.
The Company shall not be liable for the expenses required for the implementation of the Tour due to a change in the Contract Details based on the provisions of the preceding Article (including cancellation fees, penalty fees, and other expenses already paid or to be paid in the future for the Tour Services that were not provided due to the change in the Contract Details). (Except in cases where the increase in expenses is due to a shortage of seats, rooms, and other facilities at the Transportation/Accommodation Agency, etc., despite the provision of the Travel Service, etc., by the Transportation and Accommodation Agency, etc. The amount of the tour price may be changed within the scope of the change in the contents of the contract.
If the Company states in the contract document that the tour price is different depending on the number of users of the transportation and accommodation facilities, etc., and the number of users changes after the conclusion of the Organized Tour Contract for reasons attributable to the Company, the Company may change the amount of the tour price as stated in the contract document.

Article 15 (Replacement of Travelers)

Travelers who have entered into a recruitment type organized tour contract with the Company may transfer their contractual status to a third party with the consent of the Company.
When a Traveler intends to obtain the Company’s approval as set forth in the preceding paragraph, the Traveler must fill in the prescribed information on the form prescribed by the Company and submit it to the Company along with a prescribed amount of fees.
The transfer of contractual status in paragraph (1) shall take effect upon the approval of the Company, and the third party who has transferred the status under the Tour Contract shall inherit all rights and obligations of the Traveler with respect to the Organized Tour Contract.

Chapter 4: Cancellation of Contract

Article 16 (Traveler’s Right to Cancellate)

The Traveler may cancel the Organized Tour Contract at any time by paying the cancellation fee set forth in Attached Table 1 to the Company. In the event of cancellation of the communication contract, the Company will pay the cancellation fee without the traveler’s signature on the prescribed slip by the partner company’s card.
Notwithstanding the provisions of the preceding paragraph, the Traveler may cancel the Organized Tour Contract without paying a cancellation fee prior to the commencement of the Trip in the following cases:
- When the contract details are changed by the Company. However, this is limited to the time when the change is listed in the upper column of the second attached table or other important matter.
- When the Tour Fee is increased in accordance with the provisions of Article 14, paragraph (1).
- In the event of a natural disaster, war, riot, suspension of the provision of travel services such as transportation and accommodation facilities, orders from government offices, or other reasons, the safe and smooth implementation of the tour becomes impossible or is extremely likely to be impossible.
- When the Company fails to deliver a definitive document to the Traveler by the date set forth in Article 10, paragraph (1). (5)When it becomes impossible to carry out the tour in accordance with the travel itinerary stated in the contract document due to reasons attributable to the Company.
Notwithstanding the provisions of paragraph (1), if the Traveler is unable to receive the Tour Services described in the Contract Document after the commencement of the Tour, or if the Company informs the Company to that effect, the Traveler may terminate the contract for the portion of the Tour Services that is no longer available without paying a cancellation fee
In the case of the preceding paragraph, the Company will refund the amount pertaining to the portion of the Tour Price that is no longer able to receive the Tour Service. However, in the event that the preceding paragraph is not due to reasons attributable to the Company, the Traveler shall be refunded to the Traveler after deducting the cancellation fee, penalty fee, or other expenses already paid or to be paid for the Tour Service.

Article 17 (Company’s Right to Cancel, etc. – Cancellation before the Commencement of Travel)

The Company may cancel the Organized Tour Contract before the start of the tour by explaining the reasons to the traveler in the following cases.
- When it is found that the traveler does not meet the gender, age, qualifications, skills, or other requirements of the participating traveler specified by us in advance.
- When the traveler is deemed unable to endure the trip due to illness, absence of a necessary caregiver, or other reasons.
- When it is deemed that the traveler is likely to cause inconvenience to other travelers or interfere with the smooth implementation of group tours.
- When the traveler requests a burden that exceeds the reasonable range of the contract details.
- When the number of travelers does not reach the minimum number of travelers stated in the contract document.
- When the conditions for the implementation of the trip, such as the amount of snowfall required for the purpose of skiing, are extremely likely to not be fulfilled if the information specified at the time of conclusion of the contract is extremely high.
- In the event of a natural disaster, war, riot, suspension of the provision of travel services such as transportation and accommodation facilities, orders from government offices, or other reasons beyond the Company’s control, it becomes impossible or extremely likely to be unable to carry out the tour safely and smoothly in accordance with the travel itinerary stated in the contract document.
- In the event of a communication contract concluded, and the traveler is unable to settle part or all of the debts related to the tour fee, etc. in accordance with the Partner’s card membership agreement, such as the invalidation of the traveler’s credit card.
If the Traveler fails to pay the Tour Fee by the date specified in the contract document set forth in Article 12, paragraph (1), the Traveler shall be deemed to have canceled the Organized Tour Contract on the day following the said date. In this case, the Traveler must pay the Company a penalty fee equivalent to the cancellation fee set forth in paragraph (1) of the preceding Article.
When the Company intends to terminate the Organized Tour Contract for any of the reasons set forth in paragraph (1), item (v), the Company shall retroactively commence the day before the start date of the trip, before the thirteenth day (the third day for a day trip) for domestic travel, and before the twenty-third day for overseas travel (or the thirty-third day for those who start the trip during the peak hours prescribed in Attached Table I) for overseas travel. Inform travelers that they are canceling their trip.

Article 18 (Company’s Right to Cancel – Cancellation after the Commencement of Travel)

In the following cases, the Company may cancel part of the Organized Tour Contract by explaining the reason to the Traveler even after the start of the tour.
- When the traveler is unable to bear the continuation of the trip due to illness, absence of a necessary caregiver or other reasons.
- When the Traveler violates the instructions of the Company by the tour conductor or other person for the safe and smooth conduct of the trip, or violates or threatens such person or other travelers accompanying them, disrupts the discipline of group behavior, and interferes with the safe and smooth conduct of the trip.
- In the event of a natural disaster, war, riot, suspension of the provision of travel services such as transportation and accommodation facilities, orders from government offices, or other reasons beyond the Company’s control, and it becomes impossible to continue the tour.
If the Company terminates the Organized Tour Contract in accordance with the provisions of the preceding paragraph, the contractual relationship between the Company and the Traveler will cease only for the future. In this case, the Company’s debt in respect of the travel services already provided by the Traveler shall be deemed to have been effectively reimbursed.
In the case of the preceding paragraph, the Company shall refund the Traveler the amount of the Tour Price pertaining to the portion of the Tour Price pertaining to the Tour Service for which the Traveler has not yet been provided, minus the amount pertaining to the cancellation fee, penalty fee, or other expenses already paid or required to be paid for the Tour Service.

Article 19 (Refund of Tour Price)

In the event that the Tour Price is reduced pursuant to the provisions of Article 14, paragraphs (3) to (5) or when the Recruitment Type Organized Tour Contract is terminated pursuant to the provisions of the preceding three Articles, the Company shall refund the Traveler within seven days from the day following the cancellation in the case of a refund due to cancellation prior to the commencement of the Tour. In the case of a refund due to a reduction or cancellation after the start of the tour, the amount will be refunded to the traveler within 30 days from the day following the end date of the tour stated in the contract document.
If the Company concludes a Communication Agreement with a Traveler and the Tour Fee is reduced pursuant to the provisions of Article 14, paragraphs (3) to (5), or if the Communication Contract is terminated pursuant to the provisions of the preceding three Articles, and the amount to be refunded to the Traveler is incurred, the Company shall refund the Traveler in accordance with the Card Membership Terms and Conditions of the Partner Company. In this case, the Company shall notify the Traveler of the amount to be refunded within 7 days from the day following the cancellation in the case of cancellation before the start of the Tour, and within 30 days from the day after the end of the Tour stated in the contract document in the case of a refund due to a reduction or cancellation after the start of the Tour, and the date on which such notice is given to the Traveler shall be the date of use of the Card.
The provisions of the preceding two paragraphs shall not prevent the Traveler or the Company from exercising its right to claim damages under Article 27 or Article 30, paragraph (1).

Article 20 (Arrangement of Return After Termination of Contract)

When the Company cancels the Organized Tour Contract after the commencement of the Tour pursuant to the provisions of Article 18, paragraph (1), item (i) or (iii), the Company shall undertake the arrangement of travel services necessary for the Traveler to return to the place of departure of the Tour at the request of the Traveler.
In the case of the preceding paragraph, the traveler shall bear all expenses incurred for travel back to the place of departure.

Chapter 5 Group and Group Contracts

Article 21 (Group and Group Contracts)

The Company will appoint multiple travellers travelling on the same itinerary at the same time as their responsible representatives (hereinafter referred to as the “Contract Officer”). The provisions of this chapter shall apply to the conclusion of a recruitment-type organized tour contract.

Article 22 (Contract Officer)

Unless the Company has concluded a special contract, the person responsible for the contract shall be the traveler (hereinafter referred to as the “Constituent”) who constitutes the organization or group. The Company shall be deemed to have all agency rights regarding the conclusion of the Organized Tour Contract, and transactions related to travel operations related to the organization or group shall be conducted with the person in charge of the contract.
The person in charge of the contract must submit a list of constituents to the Company by the date specified by the Company.
The Company shall not be liable for any obligations or obligations currently owed or expected to be incurred by the Contract Officer to the Constituents.
If the person in charge of the contract does not accompany the group or group, the person appointed by the person in charge of the contract shall be deemed to be the person in charge of the contract after the start of the trip.

Chapter 6 – Journey Management

Article 23 (Journey Management)

The Company strives to ensure the safe and smooth travel of travelers and performs the following duties for travelers: However, this does not apply if the Company has entered into a different special agreement with the traveler.

If it is determined that the Traveler is likely to be unable to receive travel services during the trip, take necessary measures to ensure that the Traveler receives the provision of travel services in accordance with the Recruitment Type Organized Tour Contract.
If the contract is forced to change despite the measures in the preceding paragraph, the alternative service shall be arranged. In this case, when changing the travel itinerary, the Tour Itinerary shall strive to be in line with the purpose of the original Travel Itinerary, and when changing the content of the Travel Service, the Tour Service shall strive to be the same as the original Travel Service.

Article 24 (Instructions of the Company)

Travellers must follow our instructions to ensure the safe and smooth conduct of travel when acting in groups from the start of the trip to the end of the trip.

Article 25 (Duties of Tour Conductors, etc.)

The Company may have a tour conductor or other person accompany the tour conductor or other person to perform all or part of the duties listed in each item of Article 23 or other operations deemed necessary in conjunction with the solicitation-type organized tour.
In principle, the time period during which tour conductors and other persons referred to in the preceding paragraph engage in the duties of the same paragraph shall be from 8 a.m. to 20 a.m.

Article 26 (Protective Measures)

The Company may take necessary measures if the traveler is deemed to be in need of protection due to illness, injury, etc. during the trip. In this case, if this is not due to reasons attributable to the Company, the Traveler shall bear the costs incurred for such measures, and the Traveler must pay such expenses by the date specified by the Company in a manner designated by the Company.

Chapter 7: Responsibilities

Article 27 (Responsibility of the Company)

The Company shall make arrangements on behalf of the Company or the Company in accordance with the provisions of Article 4 (hereinafter referred to as the “Arrangement Agent”) in the performance of the Recruitment Type Organized Tour Contract. If the traveler intentionally or negligently causes damage to the traveler, the Traveler shall be responsible for compensating for the damage. However, this is limited to the time when the Company is notified within two years from the day after the occurrence of the damage.
If a Traveler suffers damage due to natural disasters, wars, riots, suspension of travel services such as transportation and accommodation facilities, orders from government offices, or other reasons beyond the involvement of the Company or its arrangers, the Company shall not be liable to compensate for such damages, except in the case of the preceding paragraph.
Notwithstanding the provisions of the same paragraph, the Company shall notify ANA of 150,000 yen per Traveler for Damage set forth in paragraph (1) of Baggage within 14 days for domestic travel and within 21 days for overseas travel (except in cases of willful misconduct or gross negligence on the part of the Company). We will compensate as a result.

Article 28 (Special Compensation)

Regardless of whether or not the Company is liable under the provisions of paragraph (1) of the preceding Article, the Company shall pay a predetermined amount of compensation and condolence money for certain damages incurred by the Traveler on life, body, or baggage during the participation in the Recruitment Type Organized Tour in accordance with the provisions of the Special Compensation Regulations in the Attachment.
When the Company assumes liability based on the provisions of paragraph (1) of the preceding Article for the damages referred to in the preceding paragraph, the compensation payable by the Company in the preceding paragraph shall be deemed to be the amount of damages payable based on the liability.
In the case prescribed in the preceding paragraph, the Company’s obligation to pay compensation based on the provisions of paragraph (1) shall include the damages to be paid by the Company in accordance with the provisions of paragraph (1) of the preceding Article (including compensation deemed to be compensation for damages pursuant to the provisions of the preceding paragraph). The amount shall be reduced by the amount equivalent to.
Recruitment-type Organized Tours conducted by the Company for travelers who are participating in the Company’s Recruitment Organized Tours will be treated as part of the main Recruitment Organized Tour Contract.

Article 29 (Itinerary Guarantee)

The Company may not change the material changes in the contract details listed in the upper column of the second Attached Table (excluding changes listed in the following items (excluding those caused by shortages of seats, rooms, and other facilities at the Transportation/Accommodation Facilities, etc., despite the provision of such travel services by the Transportation and Accommodation Agency, etc.). Excluded. In the event of such an event, the Company shall pay the change compensation within 30 days from the day following the end of the trip by the rate stated in the lower column of the same table. However, this shall not apply if it is clear that the Company will be liable under the provisions of Article 27, paragraph (1) for such changes. Changes due to the reasons listed in the first order
- natural disaster
- war
- insurrection
- Government Orders
- Suspension of provision of travel services such as transportation and accommodation facilities
- Provision of transportation services that are not based on the original operation plan
- Measures necessary to ensure the safety of the life or body of the Tour Participant (ii) Changes pertaining to the canceled part of the Organized Tour Contract when the Recruitment Organized Tour Contract is terminated in accordance with the provisions of Articles 16 to 18
The amount of compensation for changes payable by the Company shall be limited to the amount of the Tour Fee multiplied by the rate determined by the Company of 15% or more per Organized Tour per Traveler. In addition, if the amount of change compensation payable to one traveler for a one-time organized tour is less than 1,000 yen, the Company will not pay the change compensation.
If it becomes clear that ANA will be liable under the provisions of Article 27, paragraph (1) for such change after ANA has paid the change compensation pursuant to the provisions of paragraph (1), the traveler must return the change compensation to ANA for such change.
In this case, the Company shall pay the remaining amount offset by the amount of damages payable by the Company in accordance with the provisions of the same paragraph and the amount of compensation for changes to be returned by the Traveler.

Article 30 (Responsibility of the Traveler)

If the Company suffers damage due to the traveler’s intention or negligence, the traveler must compensate for the damage.
When concluding a Recruitment Organized Tour Contract, Travelers must use the information provided by the Company to understand the rights and obligations of the Traveler and other contents of the Recruitment Organized Tour Contract.
In order to smoothly receive the Travel Services described in the Contract Document after the commencement of the Tour, the Traveler must promptly notify the Company, the Company’s Arrangement Agent, or the Travel Service Provider at the Destination of Travel that a Travel Service has been provided.

Chapter 8: Repayment Business Deposit (If you are a guarantor of the Travel Agents Association)

Article 31 (Repayment Business Deposit)

Changes that require payment of change compensation	Rate per case (%)
Changes that require payment of change compensation	Before the trip begins	After the start of the trip
Change of the start date or end date of the trip stated in the contract document	2％	3％
Tourist attractions or tourist facilities (including restaurants) to be entered as described in the contract document. Other travel destination changes	1％	2％
Change to a lower rate of the class of transportation or equipment stated in the contract document (only if the total amount of the changed class and equipment fee is lower than that of the class and equipment specified in the contract document). ）
Change of the type of transportation or company name described in the contract document
Change to a different flight from the airport where the trip starts or ends in Japan as stated in the contract document.
Change of a direct flight between Japan and outside Japan as described in the contract document to a connecting flight or a connecting flight.
Change of the type or name of the accommodation facility stated in the contract document
Changes to the room type, facilities, view, and other room conditions of the accommodation facility described in the contract document
Changes to the changes listed in the preceding items in the tour title of the contract document	3％	5％

We are a guarantor employee of the National Association of Travel Agents (4-1-20 Toranomon, Minato-ku, Tokyo).
A traveler or a constituent who has entered into a solicitation-type organized tour contract with the Company may receive reimbursement of the receivables arising from the transaction up to 11 million yen from the repayment business deposit deposited by the Association of Travel Agents in the preceding paragraph.
The Company has paid a contribution to the Association of Travel Agents in accordance with the provisions of Article 22-10, paragraph (1) of the Travel Agency Act, and has not deposited a business deposit based on Article 7, paragraph (1) of the same Act.

Appendix 1

1. Cancellation Fee for AB Trip

【Summer】Up to 3 days before the day before the travel date 50% 100% on the day of the tour start date

【Winter】7 days to 2 days before the tour date 30% The day before the tour start date 40% On the day of the tour start date (until the departure time) 50% On the day of the tour start date (no notice) 100% *Remarks The amount of the cancellation fee will be clearly stated in the contract document.

Appendix 2

“Before the start of the Tour” means notifying the Traveler of such changes at least the day before the start of the Tour, and “After the start of the Tour” means notifying the Traveler of such changes after the date of the start of the Tour.
If a confirmation document is issued, this table is applied after reading the word “contract document” with “confirmation document”. In this case, if there is a change between the contents of the contract document and the contents of the confirmation document, or between the contents of the confirmation document and the content of the tour service actually provided, each change shall be treated as a single change.
If the transportation method pertaining to the change listed in item (iii) or item (iv) involves the use of accommodation facilities, it shall be treated as one case per night.
The change of the company name of the transportation agency listed in item 4 does not apply if it involves a change in grade or equipment to a higher one.
Even if the changes listed in Items 4, 7, or 8 occur more than one time on a Boarding Vessel, etc. or per night, it shall be treated as one case per Boarding Vessel, etc. or per night.
The changes listed in item 9 shall not apply the rates from item 1 to item 8, but shall be subject to item 9.